Making a complaint
Stage 1 - Talk to us
Please give us the chance to put things right by calling us, we will do everything we can to resolve your query, if we cannot resolve your query immediately, or if you contact us by post or email and we are unable to answer your query, we will pass the information over to our complaints manager (see stage 2).
We will respond back to any emails or letters received within 3 business days.
Contacts us via phone: 0207 127 8070
Write to us at: 23 Ambleside Avenue, Seaham, Co Durham, SR7 0HY
Email your complaint to: email@example.com